Frequently Asked Questions

Answers to common questions about private parking, Parking Breach Notices, payments, appeals and debt collection

Private Property & Parking Terms

What if I don't agree with the parking terms?

If you do not agree to the parking terms, you should not park at the property and should leave the car park.

Choosing to remain and park does not allow you to substitute your own preferred parking conditions for those displayed at the location.

If you believe a Parking Breach Notice was incorrectly issued under the applicable terms, you may use the formal appeal process within the appeal period stated on your notice.

Understanding the Breach Fee

Can I just pay the original parking charge instead of the Parking Breach Notice?

Paying Your Notice

I paid for parking, so why did I receive a notice?

Appeals

Can I appeal my Parking Breach Notice?

How do I submit an appeal?

Why must appeals be submitted through the Enforcify portal?

What evidence should I provide?

What happens after I submit an appeal?

Do I need to pay while my appeal is being reviewed?

How do I know my appeal has been received?

Can I appeal by phone?

Can I submit an appeal by email?

What reasons are unlikely to result in cancellation?

How long does an appeal take?

What happens if my appeal is unsuccessful?

Can I appeal again if my appeal is declined?

What happens if I miss the appeal period?

Reminder & Overdue Notices

What happens if I don't pay or appeal?

Can I appeal a Reminder Notice?

Debt Collection

Can I appeal after my notice has been referred for debt collection?

What happens if there really has been an error?

Vehicle Registrations, Permits & Payments

What if my vehicle registration was entered incorrectly?

Contacting the Correct Party

Who should I contact about my Parking Breach Notice?

Should I contact the hotel, retailer, restaurant or other business at the location?

Does contacting the business count as submitting an appeal?

The business referred me to Enforcify. What should I do?

I contacted someone else and was waiting for a response. Does that extend my deadline?

Why is following the process on my notice so important?

Enforcify & Parking Enforcement

What is Enforcify?

How does Enforcify enforce parking?

Legal Basis, Vehicle Information & Legitimacy

How do I know my notice isn't a scam?

Still need help?

If you can't find the answer you're looking for, search for your notice and follow the process stated on your Parking Breach Notice.